Terms & Conditions
1. Who Can Use LoclHyr
You must be at least 18 years old and able to form a legally binding contract to register as a Customer or a Provider. By registering, you confirm that all information you provide — including your name, email, phone number, vehicle details, and professional experience — is accurate and kept up to date.
2. Account Registration & Security
- Each phone number and email may only be linked to one account across the platform.
- Email addresses are verified via a one-time OTP code before an account is created or passwords are changed.
- You are responsible for keeping your password confidential. LoclHyr enforces single-device logins; logging into a new device will log you out of older devices to protect your account.
3. Role of LoclHyr
LoclHyr is purely a technology platform. We connect Customers seeking rides or local services with independent Providers. Providers are independent contractors, not employees, agents, or partners of LoclHyr. We do not supervise, direct, or control how a Provider performs a job, and we are not a party to the verbal or written service agreement formed between a Customer and a Provider.
4. Bookings & Services
- Home Services: Customers request a service at a specific address. The Provider travels to that address to complete the work.
- Travel Services: Customers request a ride specifying a Pickup and Drop location. The estimated fare and route are calculated using third-party mapping engines.
- A Provider may Accept, Reject, or mark a booking Completed. Customers must provide a 4-digit PIN to the Provider to officially complete a job.
5. Payments & 0% Commission
LoclHyr charges 0% commission on rides and services. We do not process, collect, or hold any payments. All fares, service charges, and visiting fees are settled directly between the Customer and the Provider via Cash or Direct UPI (Google Pay, PhonePe, Paytm, etc.). LoclHyr is not an escrow service or guarantor and is not responsible for payment disputes, refunds, or haggling.
6. Ratings & Reviews
After a booking is completed, Customers may leave a star rating. Reviews must reflect a genuine experience. Fake, manipulated, or retaliatory reviews are prohibited. Consistently low ratings may result in a Provider's suspension from the platform.
7. Provider Responsibilities
- Compliance: Providers (especially Drivers) are solely responsible for holding valid licenses, vehicle registration, insurance, and permits required by local law.
- Safety: Providers are responsible for the quality and safety of the work or ride they provide.
- Accuracy: Providers must accurately display their vehicle number, UPI ID, and professional category.
8. Customer Responsibilities
- Provide accurate contact details, pickup locations, and service addresses.
- Treat Providers respectfully and ensure a safe environment for work or travel.
- Promptly pay the agreed-upon fare or service fee directly to the Provider upon completion.
9. Prohibited Conduct
- Creating fraudulent accounts or submitting fake documents.
- Using the platform to harass, threaten, or discriminate against any user.
- Using the app while driving in an unsafe manner.
- Misusing the referral system to fraudulently generate wallet balances.
10. Limitation of Liability
LoclHyr provides the platform "as is". To the maximum extent permitted by law, LoclHyr is not liable for indirect, incidental, or consequential damages arising from: (a) your use of the platform; (b) the actions, safety, or quality of any Provider or Customer; (c) traffic delays or map inaccuracies; or (d) direct payment disputes.
11. Account Deletion
You may permanently delete your account and all associated data at any time via the "Account" section in the LoclHyr app. We reserve the right to suspend or terminate accounts that violate these Terms.
12. Contact Us
Questions about these Terms & Conditions? Reach us anytime at help@loclhyr.com.
