Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of LoclHyr, a hyperlocal service marketplace connecting Customers with independent local service Workers. By creating an account or using LoclHyr, you agree to be bound by these Terms.

1. Who Can Use LoclHyr

You must be at least 18 years old and able to form a legally binding contract to register as a Customer or a Worker. By registering, you confirm that all information you provide — including your name, email, phone number, and (for Workers) professional details — is accurate and kept up to date.

2. Account Registration & Security

• Each phone number may only be linked to one account across the platform, whether registered as a Customer or a Worker.
• Email addresses are verified via a one-time OTP code before an account is created.
• You are responsible for keeping your password confidential and for all activity that occurs under your account.
• LoclHyr reserves the right to suspend or terminate accounts that provide false information, violate these Terms, or are used for fraudulent or abusive activity.

3. Role of LoclHyr

LoclHyr is a marketplace platform that connects Customers seeking local services with independent Workers offering those services. Workers are independent professionals, not employees, contractors, or agents of LoclHyr. We do not supervise, direct, or control how a Worker performs a job, and we are not a party to the service agreement formed between a Customer and a Worker when a booking is made.

4. Bookings

• A Customer submits a booking request specifying the service, contact details, and service address.
• A Worker may Accept, Reject, or mark a booking Completed once the job is finished.
• Booking details (client name, phone, and address) are shared with the assigned Worker solely to fulfil that specific booking.

5. Payments & Visiting Fees

LoclHyr does not process, collect, or hold any payments between Customers and Workers. Any visiting fee or service charge shown during booking is settled directly between the Customer and the Worker via the Worker's own displayed payment QR code. LoclHyr is not a payment processor, escrow service, or guarantor of any transaction, and is not responsible for disputes relating to amounts paid, refunds, or payment failures between Customers and Workers.

6. In-App Chat

The in-app chat feature is provided to let a Customer and Worker coordinate a specific booking. You agree not to use chat to harass, threaten, or send unlawful, abusive, or spam content. LoclHyr may review chat content connected to a booking where required to investigate a safety or policy concern.

7. Ratings & Reviews

After a booking is marked completed, the Customer may leave a star rating and an optional written review. Reviews must reflect a genuine, completed booking experience. Fake, manipulated, or retaliatory reviews are prohibited and may be removed. Ratings and reviews are publicly visible on a Worker's profile.

8. Worker Responsibilities

• Workers are solely responsible for holding any licenses, certifications, insurance, or permits required to legally perform their trade in their jurisdiction.
• Workers must provide accurate profile information, including category, experience, and a valid payment QR code.
• Workers are responsible for the quality, safety, and legality of the work they perform.

9. Customer Responsibilities

• Provide accurate contact details and a complete, accessible service address for each booking.
• Treat Workers respectfully and provide a safe environment for the requested work to be carried out.
• Settle the agreed visiting fee or service charge directly with the Worker as described in Section 5.

10. Prohibited Conduct

• Creating duplicate or fraudulent accounts, or falsifying registration details.
• Using the platform to harass, discriminate against, or threaten another user.
• Circumventing platform safety features, including the booking, chat, or rating systems.
• Posting false, defamatory, or manipulated reviews.

11. Limitation of Liability

LoclHyr provides the platform on an "as is" and "as available" basis. To the fullest extent permitted by law, LoclHyr is not liable for any direct or indirect damages, losses, or disputes arising from: (a) the quality, safety, or outcome of work performed by a Worker; (b) payments made directly between a Customer and a Worker; (c) content exchanged via in-app chat; or (d) the accuracy of any profile, rating, or review submitted by users.

12. Account Suspension & Termination

LoclHyr may suspend or terminate access to the platform, at its discretion, for violation of these Terms, suspected fraud, or conduct that harms other users or the integrity of the platform. You may request deletion of your own account at any time by contacting us.

13. Changes to These Terms

We may revise these Terms from time to time as the platform evolves. Material changes will be reflected by updating the "Last Updated" date above. Continued use of LoclHyr after changes are posted constitutes acceptance of the revised Terms.

14. Governing Law

These Terms are governed by the laws of India, without regard to conflict-of-law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the competent courts in India.

15. Contact Us